How do I return an item?

Terms & Conditons

All buyers purchasing from www.BuckPerformance.com agree to the following terms

REFUNDS & RETURNS

If The Item is Not Defective and You want to return it

You may return an uninstalled product for any reason within 14 days of receipt. Returning a product that is not defective will however result in a 30% restocking fee. This restocking fee covers the various costs associated with processing your order, manufacturer restocking fees we pay, and any discounted shipping we offer. Any shipping the customer paid is NOT refundable. Return shipping is the customer’s responsibility. To provide our customers with the best price, and fastest service, we may ship your order from multiple warehouses. In the case of a return, you will be asked to return the items to the warehouses they shipped from, which may result in multiple return shipments.

To initiate a return, you must contact us via our email contact us form to request an RMA Number. We will reply with the RMA number and instructions to send back your package. We will refuse and return to sender any returns that arrive to us damaged, or without an RMA number being issued prior.

Return Timeline
You have 10 days from the time the RMA is issued for the package/product to be returned and issued a refund. Anything outside of this the 10 days the package will be rejected and no refund will be issued. You may call to get the item returned to you if outside the 10 day timeline.

The product must be returned in new, uninstalled condition, and returned in original UNDAMAGED packaging. Please note that specific returns are not accepted on exhausts that are installed because the customer determines they do not like the sound. The exhaust tone is subjective, and there is no way we can allow customers to try exhausts, and then return them for a refund.

All returns must be properly packaged and sent with proper insurance. Any returns received damaged or obviously installed will be refused and returned to the sender.

Any part that has been installed on a vehicle is no longer applicable for a refund, return, or replacement.

Drag Slicks and Radials are not eligible for a return - No road hazard protection is offered.

If the Item is Defective and You want to return it

If you receive a part that is damaged or defective, please contact us within 8 business days of receipt. When a part is lost in transit or received damaged, we will initiate a claim with our shipping carrier. Replacements will not be sent until the claim is fully investigated. All parts purchased through BuckPerformance.com are subject to the manufacturer's warranty ONLY, so defective claims are handled under the manufacturer’s warranty. After the part, has been installed, or 10 days have passed, the customer must work directly with the manufacturer to resolve any warranty issues. Installed parts are never returnable for a refund. Buck Performance is also not liable for any installation labor cost or parts/vehicle damage caused by defective parts.

To initiate a return, you must contact us via our email contact us form to request an RMA Number. We will reply with the RMA number and instructions to send back your package. We will refuse and return to sender any returns that arrive to us with shipping damage, or without an RMA number being issued prior.

Do not install or modify a defective or damaged item, as doing so violates our order terms and can result in the manufacturer’s warranty being voided.

WE DO NOT ACCEPT RETURNS ON ELECTRONIC DEVICES. CUSTOMER WILL NEED TO CONTACT MANUFACTURE

Special Order Items


Some items may be special orders specifically for the customer’s vehicle. These items generally are paid in full. These special-order items cannot be returned or resold. Cancellations are not allowed on special-order parts. No Electronics ordered will be allowed for a returned.

RETURN INFORMATION:

Mailing Address: 103 Spring Cypress Dr. Broussard, LA 70518

Customer Service Phone Number: (855) 441-2825

Customer Service Email Address: [email protected]